All registration payments are processed by ERP Medical OÜ.
The owner of the registration administration system (hereinafter referred to as the online store) is OÜ ERP Medical (registry code 12995844), juridical address Estonia ave 4, 10148 Tallinn.
Validity of contract of sale, product and price information
- The conditions of sale apply to purchases of goods from the online store.
- The prices of the products sold in the online store are indicated next to the products. A fee for
shipping is added to the price. - The shipping cost depends on the location of the purchaser and the shipping method. The
shipping cost is displayed when the purchaser places the order. - Product information is provided immediately adjacent to the product in the online store.
Placing an order
- Add the desired products to your shopping basket to order them. Fill in all of the required fields
and choose the most suitable shipping method to complete the order. The total cost is then
displayed on the screen. This can be paid via an online bank transfer or using another payment
method. - The contract enters into force when the amount payable is transferred to the bank account of the
online store. - If we cannot deliver the ordered goods due to stock running out or for any other reason,
the purchaser will be informed as soon as possible and the money paid (including the shipping
cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Right of withdrawal
- After receiving the order, the purchaser has the right to withdraw from the contract entered into
with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily
have the right of withdrawal; in such a case the corresponding products and services must be
listed and they must comply with the conditions provided for in subsection 53(4) in the Law of
Obligations Act.) - The right of withdrawal does not apply if the purchaser is a legal person.
- To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other
than is necessary to ensure the nature, characteristics and functioning of the goods in the same way
you would be allowed to test the goods in an actual store. - If the goods have been used for any purpose other than is necessary to ensure the nature,
characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the
online store has the right to lower the amount returned in accordance with the decrease in the value
of the goods. - To return the goods, you must submit a declaration of withdrawal (the form for which can be found
here: declaration of withdrawal) to the e-mail address within 14 days of receiving
the goods. - The purchaser shall bear the cost of returning the goods, except in cases where the reason for the
return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or
defective product). - The purchaser must return the goods within 14 days of the submission of the declaration
of withdrawal or submit evidence that they handed over the goods to the carrier within the
aforementioned period. - Upon receiving the returned goods, the online store shall return to the purchaser, immediately but
no later than after 14 days, all of the payments received from the purchaser based on the contract. - The online store has the right to refuse to make the refund until the goods being returned are
received or until the buyer has provided proof of returning the products, whichever occurs first. - If the buyer has clearly chosen a different form of shipment than the cheapest usual form of
shipment offered by the online store, the store is not required to compensate the cost exceeding
the usual shipping cost. - The online store has the right to withdraw from the sale and demand that the goods be returned by
the purchaser if the marked price of the goods in the online store is significantly lower than the
market price of the goods due to an error.
Settlement of disputes
- All complaints made by a purchaser about the online store must be e-mailed to or
submitted by calling . - If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser
may contact the Consumer Dispute Committee. You can review the procedural rules and submit a
complaint here. The Consumer Dispute Committee is competent to resolve disputes arising
from a contract between a purchaser and the online store. Resolution of disputes by the
Consumer Dispute Committee is free of charge for the purchaser. - A purchaser may also turn to the dispute resolution bodies of the European Union
PROCESSING OF PERSONAL DATA
The controller of the personal data of the online shop is ERP Medical OÜ (registry code 12995844), juridical address Estonia ave. 4, 10148 Tallinn, phone +372 509 3766 / +372 56 897 257 and e-mail info@erpmusic.com.
ERP Medical OÜ is responsible for managing all customer data.
What personal data are processed
– name, phone number and email address;
– delivery address;
– bank account number;
– cost of goods and services and data related to payments (purchase history);
– customer support data.
Why personal data are processed
Personal data are used to manage the customer’s orders and deliver goods.
Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences.
The bank account number is used to reimburse payments to the customer.
Personal data such as email, phone number and the customer’s name are processed to handle any issues relating to the provision of goods and services (customer support).
The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.
Legal grounds
Personal data are processed for the purpose of performing a contract concluded with the customer.
Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).
Recipients of personal data
Personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have.
The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details.
If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations.
Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting.
Security and access to data
Personal data are stored in the servers of voog.com, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework.
Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support.
The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
Personal data are transmitted to the data processors of the online shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the online shop and the processors. The processors must ensure appropriate safeguards when processing personal data.
Access to and rectification of personal data
Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support.
Withdrawal of consent
Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.
Storage
Personal data are erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.
For online purchases made without a customer account, the purchase history is stored for three years.
In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.
Personal data needed for accounting purposes are stored for seven years.
Erasure
For the erasure of the personal data, customer support must be contacted via email. requests of erasure are responded to no later than within one month and the period of erasure shall be specified.
Transmission
Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.
Direct marketing messages
Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service.
Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email (the respective information must be submitted clearly and separately from any other information).